Return and Refund Policy
Payless Factory Outlet
At Payless Factory Outlet, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy, please review our return and refund policy below.
1. Return Eligibility
- Items can be returned within 7 days of purchase.
- Products must be unused, unworn, and in original packaging with all tags intact.
- Returns without proof of purchase (receipt or order confirmation) may not be accepted.
2. Non-Returnable Items
- Items that have been worn, damaged, or altered.
- Clearance or sale items (unless defective).
3. Refund Policy
- Once the returned item is inspected and approved, a refund will be issued.
- Refunds are processed via the original payment method.
- Please allow 5–7 business days for the refund to be completed.
4. Exchange Policy
- Exchanges are allowed for size or defect issues, subject to stock availability.
- If the desired item is unavailable, a refund will be processed.
5. Damaged or Defective Items
- If you receive a defective or damaged product, please contact us within 48 hours of purchase.
- We will arrange a replacement or full refund.
6. How to Return
To initiate a return, please contact us using the details below:
Or visit our store:
Payless Factory Outlet
Payless Shop E2, Main Yousuf Plaza
Waterpump, FB Area Block 16
Karachi, Pakistan
7. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
